UserVoice integration with Yodiz enables Customer Support and Development teams, to get a better way to collaborate and work efficiently. You can convert UserVoice tickets and Ideas into Yodiz Issues or User Stories.
1. UserVoice Integration
You can access Yodiz integration feature through integration pages.
Select UserVoice from the listed tools and add your UserVoice account details.
Sub Domain: You get Sub Domain when you sign up for a Uservoice account. This is usually your company or organization name. For example, if yodiztest is your domain name then your subdomain would look like https://yodiztest.uservoice.com.
Consumer Key: This is actually your Uservoice API key.
Consumer Secret: Consumer Secret is provided along with the API key. It appears right next to Consumer Key and is titled “Secret” in UserVoice.
See How to get Access Key and “Allow access” for Yodiz to fetch Uservoice tickets.
Note: All Messages added in UserVoice ticket from Yodiz are posted as public.
2. Working with Uservoice Tickets
Yodiz-Uservoice integration page shows information in hierarchical 4 panels.
- Linked Uservoice account
- Tickets or suggestions List
- Details of Selected ticket or suggestion
- Linked Yodiz Items list
2.1 Search Uservoice Tickets
In Yodiz – Uservoice integration page, you can view ticket description, comments, and attachments. You can search tickets with 2 types of built-in filters.
Context filters: Use Search drop down menu to see context filters. Follow the screenshot below:
- All Tickets are sorted in descending “Created on” order by default.
- No further sorting toggle is available for Tickets.
Status Filter: You can also Filter Tickets by their Status.
2.2 Search Feedback Suggestions
In Yodiz – Uservoice integration page, you can view User Feedback as well. Click on Feedback dropdown to get the list. You can fetch suggestion description, response, and attachments. Browse and look for the suggestion from Feedback list.
2.3 Link Tickets/Suggestion with Items
UserVoice tickets and suggestions can be linked to an existing or new Yodiz item (User Story, Issue). Linking will copy ticket/suggestion information to Yodiz item. Use Link drop-down button to link items.
2.3.1 Linking to New Yodiz Item
If you are linking to a new Yodiz item then, it will copy following UserVoice ticket information in Yodiz Item: Title of Ticket, Description, and attachments (of comments, if there is any).
2.3.2 Linking to Existing Yodiz Item
If you are linking to an existing Yodiz item then, it will not copy this new UserVoice ticket information to existing Yodiz item. A Tag will be automatically generated in Yodiz item for this ticket linking.
2.4 Unlink Tickets with Items
To unlink tickets with Yodiz items,
- Locate and click on the linked Item ID.
- Remove the Tag (consisting of service name-domain name-ticket ID) from the Tags field and Save.
3. Unlink Account
Integrated UserVoice account can also be unlinked from Yodiz.
- From Navigation menu, select Integrations > UserVoice
- The list of integrated accounts can be viewed in the far left panel of the Uservoice Integration screen.
- Click on the ellipses icons and select Unlink option.