UserVoice integration with Yodiz enables teams to view, plan and manage customer tickets with ease. You can convert UserVoice tickets and Ideas into Issues or User Stories.

1. Access Methods

In order to access the UserVoice integration, there are two navigations:
1.1 Via Administration
1.2 Via Grid Menu

1.1 Via Administration

Login to Yodiz app, go to top right settings icon > Administration

administration-for-integration

Integrations > UserVoice

uservoice-via-administration

1.2 Via Grid Menu

Login to Yodiz, go to top left Grid Menu > Integrations > UserVoice

uservoice-via-grid-menu

2. Account Setup

A popup will appear once you have accessed UserVoice integration via either of the above navigation route. Now, fill the required details in the setup popup.

Note: Popup will only appear for the first time when user has not setup any account yet.

You can add more than one account of UserVoice by clicking on the +Add Account option from the left panel. Follow the screenshot below:

uservoice-account-setup-login

You will be required to fill these fields in order to integrate UserVoice into Yodiz.

Sub Domain: This is your Subdomain that you get when signing up for an account at UserVoice. This will usually be your company name and look something like http://yodiztest.uservoice.com. For example, yodiztest is your domain name in case of http://yodiztest.uservoice.com.

Consumer Key: This is your API key to be used with the account. This can be accessed by logging into your UserVoice account, find the settings icon at the bottom left corner. Click on the integrations tab (tab 5) from the top bar. Select “UserVoice API keys”. On the landing page, click on Add API key button.

uservoice-add-api-key-button

Provide name for the API key and fill in optional details, finally click on Add API key button in order to save this key. Click on checkbox “Trusted”.

uservoice-add-api-key

Consumer Secret: Consumer Secret is provided along with the API key. It appears right next to consumer Key and is titled “Secret” in UserVoice.

uservoice-account-setup-login

Enter these details into Yodiz and click on Setup Now. You will be asked to “Allow access” to Yodiz application.

uservoice-allow-access-in-yodiz
Note: All Messages made from Yodiz are posted as public.

3. Search Tickets

You can Search for specific tickets in desired context. Follow the screenshot below:

uservoice-search-tickets
Note:
  • All Tickets are sorted in descending “Created on” order by default.
  • No further sorting toggle is available for Tickets.

You can also Filter Tickets by their Status.

uservoice-filter-tickets
Note: Status of Tickets can be viewed in the header of selected Ticket.

4. Feedback Support

You can also take help regarding your Ticket from Feedback support. Follow the screenshot below:

uservoice-feedback-support These tickets can be linked to existing items or can be linked to new items (User Story, Issue).
Note: In case of Issue Tracker, only issues can be created or linked.
uservoice-link-tickets-with-items

As New User Story: New User Story will be created.
As New Issue: New Issue will be created if you select this option.
With Existing Item: Selecting this item will link the selected ticket with Existing Item (User Story or Issue).

Note: A Tag will be created in case of Linked items which consists of format “service name-domain name-ticket ID”. For example, in this case, the tag will be named uservoice-yodiztest-1. These Tags can only be seen in the item popup, detail and widget view.

In order to unlink tickets with items, click on the ID of linked item.

uservoice-unlink-tickets-with-items

Once the pop up view of the item opens, remove the Tag (consisting of service name-domain name-ticket ID) from the Tags bar and click on Save. You can choose to Cancel if you want to revert the changes.

unlink-item-in-uservoice-popup
Note: You can unlink the Tickets from Detail view of items as well as Popup-view.

Integrated UserVoice account can also be unlinked from Yodiz. The list of integrated accounts can be viewed in the far left panel of the screen. Click on the ellipses icons and select Unlink option.

unlink-uservoice-account

Your account is now unlinked.